Container Service Level Agreement
Receipt of instructions
Instructions must be emailed to the appropriate email address:
-
Import containers: imports@bonneys.nz
-
Export containers: exports@bonneys.nz
-
Bulk containers: bulk.despatch@bonneys.nz
Bonney's accepts no liability for missed bookings due to the instructions not being sent to the correct inbox.
This is regardless of other Bonney's email addresses being included in the instructions.
Uplift of imports from Port
Auckland Ports
Three business days after the container has cleared or we have been notified that it is available for pick up. This includes but is not limited to: Port of Auckland, Metroport and Rail.
Port of Tauranga and Northport
By arrangement
Bulk tipping
Booked with Bulk Despatch
Import Containers
Devanning: Six business days
Dekitting and/or cleaning: Two business days
Container Dehire: Five business days
Please note: The SLA resets when factors beyond Bonney’s control prevent us from dehiring a container. Factors include but are not limited to:
-
No nominated depot
-
No acceptance at depot
-
Depot not accepting containers from your shipping line/carrier
-
Booking cancelled
-
Depot closures
Export Containers
Empty Drop
Cut off for instructions 2pm day prior to delivery.
Delivery is dependent on:
-
Container Depot booking slot availability
-
Container Depot stock availability
FCL
Containers advised and ready for pick up two working days ahead of cut off.
SLA for multiple services
The combined total of the business days allowed for each service provided.
Business Days
Business days exclude weekends (Saturday and Sunday) and public holidays.
Factors beyond our control
-
Bonney's will not accept any liability for demurrage or detention when the factors are beyond our control including but not limited to unavailability of VBS bookings, congestion or multiple shipments for a single customer arriving at the same time.
-
Any acceptance of a claim for detention is at Bonney’s discretion and does not limit our ability to refuse any future claims.
-
The amount accepted will be calculated at Lowest Tariff Rate.
-
Any liability that is agreed to, will relate to business days only.
Lowest Tariff Rate - definition
-
The shipping company’s invoiced detention rate for the 1–7 day period; or
-
the published detention rate of the shipping company; or
-
If no rate is published by the shipping company, the ANL published rate card for the equivalent services
-
Please note: Detention for reefers and non-operating Reefers will be calculated at Dry Box rates.
Please refer to our Terms regarding Detention Liability
How we count days:
How we count days across all SLAs
-
Day 0: Day of notification if received before 2pm, if received after 2pm Day 0 is next day.
-
For example:
Scenario 1: Email notification received Monday 12 noon – Monday is Day 0.
Scenario 2: Email notification received Monday 2pm – Monday is Day 0.
Limited Carriers Risk
-
Please note all services provided by Bonney's are subject to our standard terms and conditions (see here).
-
As per clause 15, where services provided are subject to the Contract and Commercial Law Act 2017 (the Act), our liability is “at limited carriers risk”.
-
For the avoidance of doubt, any container lining services (i.e. the fitting of flexi bags within shipping containers) and decanting services when provided together with road carriage services, will fall within the definition of incidental services under the Act.
-
Accordingly, any liability arising through the provision of container lining services will be limited or excluded by the Act.
-
Please note any other liability not provided for under the Act will be excluded under clause 15(b) of our standard terms and conditions.
Amendment and Modification of Service Levels
-
The Company reserves the right to modify Service Level commitments in response to market conditions, regulatory requirements, operational needs, or unforeseen circumstances.
-
Material modifications will be communicated to all Clients in writing, except where required by law or emergency (in which case notice will be provided as soon as practicable).
-
Continued use of the Service after the effective date constitutes acceptance of any modification.
Reviewed - 9/6/2026